TSTT Modem Settings Advisory

TSTT Internet Support emailed this advisory to customers in early October 2007.

Information on this page refers to ADSL modems used for the Blink (ADSL2+) service provided by Telecommunications Services of Trinidad and Tobago (TSTT). If you are:

- NOT located in Trinidad and Tobago

- NOT a Blink customer

- using a brand of modem other than the ones listed here

- using broadband service from another provider

then do not read any further. These instructions do not apply to you.

If you have any doubt about your ability to follow the instructions provided by TSTT, STOP!

The Advisory suggests you contact TSTT: 62-BLINK.

Incorrect settings will cause you to lose Internet access and will require TSTT assistance to rectify.

Contact them (62-BLINK) for further information.

Please read the following disclaimer before attempting any adjustments to your modem:

Disclaimer

TTCS is NOT responsible if you screw-up your modem.

If you use any information from this page, you do so at your own discretion and risk and you are soley responsible for any and all financial loss, damage to your equipment, loss of data that may result directly or indirectly from such use. In other words, if you screw-up, or your equipment or data gets screwed up, or you lose money it is 100% YOUR fault!

This page has not been endorsed in any way by TSTT.

Information on this page is subject to change without further notice.

TTCS is not affiliated with any of the companies or individuals listed on this page.

If you have a query for, complaint for or problem with the companies or individuals listed on this page contact TSTT directly at 62-BLINK.

If you have problems with the instructions, the Advisory suggests you contact TSTT directly at 62-BLINK.

Do not complain to TTCS.

TTCS cannot help/will not intervene in any matter between You (the TSTT customer) and TSTT.

TTCS cannot help you fix a non-functioning or malfunctioning TSTT modem.

Caution: Do not change/tamper with any other settings in the modem. Incorrect settings can cause you to lose Internet access. 

Dear Valued Customer,

Further to our earlier, "Modem Settings Advisory", which referred to our website
http://www.blinkbroadband.tt/ModemSettings.html for screen-shot based instructions,
we wanted to also include simple step-by-step text instructions, in the event that
any issues were encountered in opening and downloading the attachments.

In that regard, please refer below to the instructions for each modem type -
Speedstream, Netopia, and Paradyne:

Speedstream 4200 and Speedstream 5200

1.        Open your web browser (Internet Explorer, Firefox, Safari, etc)
2.        In the address bar type 192.168.254.254 and press Enter
3.        Click on Login
4.        Enter admin in both the username and password fields, and click Login
5.        Click on Setup
6.        Then click on Wan Interface
7.        Locate the VC column and click on the 0/35 below
8.        Choose VCMUX where it shows Select the Encapsulation Type (if VCMUX is already selected, proceed to next step)
9.        Click Next
10.        PPPoA should already be selected, if not click on PPPoA
11.        Click Next
12.        Click Next again
13.        Select Auto-connect on Disconnect (if already selected proceed to next step)
14.        Click on Finish
15.        When prompted to reboot, click on Reboot
16.        Another reboot prompt would appear, click Reboot
17.        Once the countdown is complete, you should be connected to the internet

Netopia 2241/3342

1.        Open your web browser (Internet Explorer, Firefox, Safari, etc)
2.        In the address bar type 192.168.1.254 and press Enter
3.        When prompted for username and password, enter admin in both fields and click Ok
4.        Click on Expert Mode, and then click Ok
5.        Click on Configure, then Click Wan
6.        Click on ATM
7.        Ensure that Encapsulation shows PPP over ATM
8.        Change Multiplexing to VC muxed
9.        Click on Submit
10.        Then click on the yellow triangle in the top right-hand side of the window
11.        Click on Save and Restart
12.        When the router has completed rebooting, you will be prompted for username and password
13.        Enter admin for both the username and password, and click Ok
14.        You should be connected to the internet again


PARADYNE  

1.        Open your web browser (Internet Explorer, Firefox, Safari, etc)
2.        In the address bar type 192.168.1.1 and press Enter
3.        When prompted for username and password, enter admin in both fields and click Ok
4.        Click on Advanced Setup, then click Wan
5.        Click on Edit (located on the right-hand side of the screen)
6.        Click Next
7.        Change the Encapsulation Mode to VC-MUX (is already selected continue to next step)
8.        Click Next
9.        Ensure that the Keep alive option is enabled
10.        Click Next
11.        Click Next again
12.        Click Save
13.        Click Finish
14.        It takes about 1 to 2 minutes to complete the reboot, but once the Paradyne has rebooted, you should be connected to the internet.

If any difficulties are encountered, please contact 62-BLINK.

TSTT Internet Services.

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